Frequently Asked Questions
Graphic Items: Due to the custom nature of graphics, there is no return or refund provided for graphics. Please note, if your order is incorrect or damaged in shipping, please contact us within 48 hours of receiving your order so that we can make the proper arrangements.
Hardware Items: If you are not satisfied with your purchase, you can return it within 14 days after first receiving your product. The product must be returned to our warehouse within 7 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. All of our products (including graphics) are covered by a ONE (1) year manufacturing defect warranty. Additionally, some of our products are covered by a lifetime warranty. To see which warranty you qualify for please contact us at team@luciddisplays.com.
Please note, if your order is incorrect or damaged in shipping, please contact us within 48 hours of receiving your order so that we can make the proper arrangements.
We provide templates for all products that we offer. We ask for vector files when possible and a minimum of 150 dpi when sending rasterized files.
If we have not begun processing your order then it may be possible to make changes/cancel. Once you have submitted payment and approved artwork we begin printing ASAP, so please reach out urgently with any changes/cancellations.
You can provide your own UPS shipping account number if you prefer.